FAQs

Lighting Conditions During Hand Scanning

Our hand scanning technology requires moderate to low lighting. If our sizing guide isn’t easily recognizing the paper, move to an area with lower lighting.

Reflective surfaces may also throw the Hand Scanning Guide off. Try to find a darker table top not directly under a light source.

Scanning Border Frozen

If the Hand Scanning Guide quits adjusting and remains stagnant, refresh the browser.

If the problem still persists, close the browser and open app.fingy3d.com in a new browser window.